FAQ

Shipping & Delievery

All items on our store are free shipping to the USA from our warehouse in the states, some items free shipping to Canada, and most European countries. Please check the note on the product pages.

Yes, we will provide the tracking number once the items were dispatched.

Some items from our USA warehouse will take 1-3 business days by UPSPS or UPS, but some items take from 4-7 business days. Please check the delivery information on the product page. For the rest of the country, it may take 15-30 days from our China warehouse.

Yes, we ship to the US, Canada, and all European countries, Australia and New Zealand only.

Most of the items shipped from our US warehouse will not be charged imported tax. But for the rest of the country, it might have an import tax depends on the situation.

Returns & Refunds

We have a 30 days return policy for non-consumable items. 

Please contact customer support by email: [email protected] for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed. 

Please note that we may request you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees. 

You may not return consumable items.

All shipping charges are NON REFUNDABLE, When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount. 

A 15% return processing fee may be applied if: 

 1. Returns are opened and/or non-defective.

 2. Returns show signs of physical damage or user error that could have caused the defect.

 3. Returns that are not cleaned and emptied prior to return. 

 4. The defect reason stated is not present upon return evaluation or is solved with simple troubleshooting steps. 

Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only choices. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation. 

Refused Orders 

If either customer or shipping carrier refused the packages for any purposes, there will be a 15% return processing fee along with the shipping charge being non-refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund. 

Yes, we can accept return to our USA warehouse or our China warehouse.

Yes, the return shipping cost will need to be covered by the customer.

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