Shipping Policy

Shipping Policy

All items on our store are FREE SHIPPING to the USA from our warehouse in the states, some items free shipping to Canada, and most European countries. Please check the note on the product pages.

Free shipping will be delivered via USPS Ground, UPS Ground or FedEx depends on the situation on the item.


USPS orders are processed Monday-Friday. All shipping methods are in business days (Monday-Friday).  USPS orders may be reviewed for accuracy and security.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of VaporDNA and must be resolved by contacting USPS (see contact information below).

USPS® Customer ServiceCall 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET


Cut-off Time: Any FedEx Priority Overnight orders placed after 1:00 PM PST with FedEx shipping methods will not go out until the next business day. FedEx orders are subject to our 24-72 hour processing time and are processed Monday-Friday. There is no Saturday delivery. All shipping methods are in business days (Monday-Friday). Please note that the estimated times below reflect the shipping time frame once a package has been received by FedEx. FedEx orders may be reviewed for accuracy and security. Tracking is available through the FedEx website. Claims and issues that arise through the use of FedEx must be resolved through and by FedEx.

FEDEX® Call 1-800-463-3339 (1-800-GoFedEx) to file a claim or to inquire for shipment status.

Pick-Up Day is considered Day 0 and is in addition to estimated transit times.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of TackPack, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Bigby strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Delivery to Shipping Forwarder:

Bigby strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, TackPack is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.

Order Discrepancies:

If your item was damaged, missing, or incorrect you must email us within 48 hours of the delivery of the package. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:

Orders may be edited up to 30 minutes after being placed. After that time, please contact our Customer Service Team immediately if you wish to make a change on your order.

Due to the volume of orders, Bigby receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.

Sales Tax:We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship-to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

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